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8:30am - 5:30pm


8:30am - 5:30pm


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8:30am - 5:30pm


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7 Things To Know About A Property Claim

When the unexpected happens to your home, home insurance is there to support you. However, filing a claim through your insurance company can still feel stressful and overwhelming at times.  Here are 7 things that everyone should know when they need to submit a property claim.

1. Call Your Insurance Broker As Soon As Possible

You will want to notify your insurance broker that you are needing to make a claim as soon as possible. If it is outside of office hours, you can call your insurance company directly. All insurance companies offer 24/7 claims services.

2. Details Are Critical

insurance details the home insurance people

Provide as much information as possible about the circumstances and damage. The more detail that is given, the easier the claim process will be. Take photographs if it is safe to do so.

3. Is Your Home Unfit To Live In?

If so, ask your insurer about the expenses you may be entitled to, and for how long. Keep all receipts and invoices for additional living expenses after your loss.

4. A Claims Specialist Or Adjuster Will Get In Contact With You

They will investigate the circumstances of the loss, examine documentation and explain the next steps of action. They will also determine the facts related to the claim and the extent of what is covered by your insurance policy. They will attempt to reach an agreement with any other people involved in the incident about the amount of their loss and extent of their responsibility.

5. Your Insurance Company Will Have Questions For You

questions the home insurance people

The insurance company you work with will ask you to complete and return a proof of loss form after the incident. If any of the statements you make on the form are untrue, your insurance claim may be voided. This form lists the property and/or items that were damaged or lost, as well as their estimated value or cost. On the form, you will be asked to:

  • Make a complete list of all damaged, destroyed or stolen items. Attach proofs of purchase, receipts, police reports, owners manuals, and warranty, if possible.
  • Attach photos of damaged items. Keep all damaged items unless they are dangerous or a health hazard. A current home inventory can help if you experience a loss.
  • Sign and swear that the statements you make in the proof of loss are true.

6. Speak To Your Broker About Your Policy In Advance

Become familiar with specified deductibles, coverage limits and replacement values.

  • If you make a claim, the coverage will be determined by the type of damage and cause of loss.
  • Insurance companies have three options for your damaged or stolen items:
    • Repair
    • Replace
    • Reimburse
  • Your policy requires that you take all necessary steps to limit further damage.

7. Discuss The Plans For Repairs With Your Claims Adjuster

Ask your claims adjuster if you can hire a contractor or supplier of your choice to do repairs. If so, discuss the costs. Make sure the contractor or supplier respects the price and specifications that you and your insurer agree on.

We Are Always Here To Help

We always strive to get our clients the best coverage at the best price.  Contact us today and speak to one of our brokers about how we can help you! If you have questions regarding the submission of property claims, please send us an email at [email protected] and one of our team members will be in touch to answer your questions.

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