Hours

Mon

8:30am - 5:30pm

Tue

8:30am - 5:30pm

Wed

8:30am - 5:30pm

Thu

8:30am - 5:30pm

Fri

8:30am - 5:30pm

Sat

9:00am - 5:00pm

Sun

Closed

Hours in PST

How to File an Insurance Claim

24/7 Claims Service

Home Insurance claims are submitted directly to your insurance company and reviewed by an insurance claims adjuster. If you know the name of your insurer, you may file your claim now by calling the corresponding number below and talking to their claims department. If you need to know the name of your insurer, don’t hesitate to contact us during our regular office hours at 1.844.544.4663.

If you need to file a claim after hours and need to know the name of your insurer, please call Coast Claims at 250-386-3111 or their toll-free line at 1-866-691-3111.

  • Aviva
    British Columbia & Alberta: 1-866-692-8482 24 hours a day, 7 days a week

  • Family Insurance
    British Columbia: 1-800-661-4404 24 hours a day, 7 days a week

  • Agile Underwriting Solutions
    British Columbia & Alberta: 1-844-762-2341 24 hours a day, 7 days a week

  • Economical
    British Columbia & Alberta: 1-800-607-2424 24 hours a day, 7 days a week

  • Intact
    British Columbia & Alberta: 1-866-464-2424 24 hours a day, 7 days a week

  • Travelers
    British Columbia & Alberta: 1-800-661-5522 24 hours a day, 7 days a week

  • Wawanesa
    British Columbia & Alberta: 1-800-661-5522 24 hours a day, 7 days a week

Need to know the name of your insurer?

Just call us at 1.844.544.4663 Monday to Saturday, 9 am-5 pm (PST)

After hours contact Coast to Coast Claims at 1.855.535.0554

Things To Know Before You File A Claim

To help make the home insurance claims process as stress-free as possible, we gathered 7 things you need to know when submitting a property claim.

To help make the home insurance claims process as stress-free as possible, we gathered seven things you need to know when submitting a property claim.

  1. Call your insurance broker as soon as possible.
  2. Provide as much information as possible about the events and damage.
  3. If your home is unfit to live in, ask your insurer about the expenses you may be entitled to and for how long.
  4. A claims specialist or adjuster will contact you after you submit your claim.
  5. After the incident, you must complete a proof of loss form.
  6. If you make a claim, the coverage will be determined by the type of damage and cause of loss.
  7. Discuss the plans for repairs with your claims adjuster. We recommend asking if you can hire a contractor or supplier.

We are here to help!

If you have questions regarding property claims submission, please email us at [email protected]. One of our expert brokers will be in touch to answer your questions. We are here to help!

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Please Note

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